Privacy Policy

Express Connect Ltd (registered in England and Wales, No. 14134429), trading as ExpressConnectVPN, is the data controller for personal data collected through www.expressconnectvpn.com. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: sales@expressconnectvpn.com

2.1 Account Data — When you create an account, we collect: your name, email address, and (for business customers) company name and billing address.

2.2 Payment Data — We do not store your payment card details. All payment processing is handled by Mollie or Paddle depending on your payment method. They process payment data under their own privacy policies.

2.3 Technical & Usage Data — We may collect: your original IP address at the time of login for fraud prevention, subscription and billing status, and device type and operating system (for app compatibility). We do NOT collect: VPN session logs, browsing history, DNS queries, IP addresses assigned during a VPN session, or connection timestamps.

2.4 Communications — If you contact us by email, we retain the content of that correspondence to respond to your enquiry.

We use your personal data to:

— Create and manage your account;

— Process payments and manage subscriptions;

— Provide customer support;

— Send service-related communications (e.g. invoices, renewal reminders);

— Detect and prevent fraud or abuse;

— Comply with legal obligations.

We rely on the following legal bases under UK GDPR:

— Contract performance — to deliver the services you have purchased;

— Legitimate interests — to prevent fraud and improve our service;

— Legal obligation — where required by applicable law;

— Consent — for optional marketing communications (where applicable).

We do not sell your personal data. We share your data only with:

— Mollie or Paddle — our payment processors, depending on your payment method;

— Email service providers — to send transactional communications;

— Law enforcement or regulatory authorities — only when legally required.

All third-party processors are required to handle your data in accordance with applicable data protection law.

We retain account data for as long as your subscription is active and for up to 7 years thereafter for tax and legal compliance purposes. You may request earlier deletion (see Section 9).

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

Under UK GDPR, you have the right to:

— Access your personal data;

— Correct inaccurate data;

— Request erasure of your data;

— Restrict or object to processing;

— Data portability;

— Withdraw consent at any time (where applicable).

To exercise any of these rights, please email us at sales@expressconnectvpn.com. We will respond within 30 days. You also have the right to lodge a complaint with the ICO at www.ico.org.uk.

Our website uses essential cookies to ensure proper functionality and security. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings or our cookie consent banner.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on our website. The date of the latest revision is shown at the top of this document.

For any privacy-related enquiries, contact us at:

Express Connect Ltd | Registered No. 14134429

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: sales@expressconnectvpn.com

Website: www.expressconnectvpn.com